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📝

List Ticket Fields in Zendesk

n8n-nodes-base.httpRequest

Retrieves all system and custom ticket fields configured in your Zendesk account.

zendesk ticket fields custom support helpdesk list
App Zendesk
Category api integration
Version 1.0.0
Author Community
Credentials HTTP Header Auth (API Token)

💡 Use Cases

📚 API Documentation

Reference documentation for this API endpoint:

🔗 https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#list-ticket-fields ↗

📋 Node Configuration

{
  "nodes": [
    {
      "parameters": {
        "content": "## 📝 List Ticket Fields in Zendesk\n\n**Usage:**\nRetrieves all system and custom ticket fields.\n\n**Required Input:**\nNone - retrieves all ticket fields\n\n**Optional Query Parameters:**\n- `locale`: Return field titles in specific locale\n\n**Setup:**\n1. Configure HTTP Header Auth credentials\n2. Replace `your-subdomain` with your Zendesk subdomain\n\n**Output:**\nReturns array of ticket field objects with id, type, title, description, required status, and options for dropdown fields.",
        "height": 238,
        "width": 389,
        "color": 4
      },
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        96,
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      ],
      "typeVersion": 1,
      "id": "zendesk-list-ticket-fields-sticky",
      "name": "Sticky Note"
    },
    {
      "parameters": {
        "method": "GET",
        "url": "https://your-subdomain.zendesk.com/api/v2/ticket_fields.json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        },
        "options": {}
      },
      "id": "zendesk-list-ticket-fields-node",
      "name": "List Ticket Fields in Zendesk",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.1,
      "position": [
        368,
        400
      ],
      "credentials": {
        "httpHeaderAuth": {
          "id": "zendesk-auth",
          "name": "Zendesk API Auth"
        }
      }
    }
  ],
  "connections": {},
  "pinData": {},
  "meta": {
    "templateCredsSetupCompleted": true,
    "instanceId": "zendesk-flowkit-template"
  }
}
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      "icon": {
        "svg": "",
        "type": "SVG"
      },
      "description": "## 📝 List Ticket Fields in Zendesk  **Usage:**"
    },
    "label": "List Ticket Fields in Zendesk",
    "dependencies": {
      "node-fetch": "3.3.2"
    },
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    "inputs": {
      "properties": {
        "method": {
          "type": "string",
          "description": "The HTTP method to use for the API call",
          "enum": [
            "GET",
            "POST",
            "PUT",
            "DELETE",
            "PATCH"
          ],
          "default": "GET",
          "title": "HTTP Method",
          "buildship": {
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                "label": "PUT"
              },
              {
                "label": "DELETE",
                "value": "DELETE"
              },
              {
                "label": "PATCH",
                "value": "PATCH"
              }
            ],
            "index": 0,
            "sensitive": false
          }
        },
        "url": {
          "description": "The URL of the API endpoint",
          "title": "URL",
          "type": "string",
          "buildship": {
            "index": 1
          }
        },
        "authorization": {
          "description": "The authorization header for the API call, if required (e.g., Bearer or Basic token)",
          "type": "string",
          "title": "Authorization",
          "buildship": {
            "sensitive": true,
            "index": 2
          }
        },
        "queryParams": {
          "default": {},
          "description": "The query parameters for the API call",
          "type": "object",
          "title": "Query Parameters",
          "buildship": {
            "index": 3,
            "sensitive": false
          }
        },
        "body": {
          "type": "object",
          "buildship": {
            "index": 4
          },
          "description": "The body to send with the API call",
          "title": "Body"
        },
        "contentType": {
          "enum": [
            "application/json",
            "application/x-www-form-urlencoded",
            "multipart/form-data",
            "text/plain"
          ],
          "description": "The content type of the API call",
          "title": "Content Type",
          "buildship": {
            "index": 5,
            "options": [
              {
                "label": "application/json",
                "value": "application/json"
              },
              {
                "value": "application/x-www-form-urlencoded",
                "label": "application/x-www-form-urlencoded"
              },
              {
                "label": "multipart/form-data",
                "value": "multipart/form-data"
              },
              {
                "label": "text/plain",
                "value": "text/plain"
              }
            ]
          },
          "type": "string"
        },
        "shouldAwait": {
          "description": "Whether to wait for the request to complete or not",
          "title": "Await?",
          "type": "boolean",
          "buildship": {
            "sensitive": false,
            "index": 6
          }
        },
        "customHeaders": {
          "type": "object",
          "description": "Additional custom headers for the API call",
          "title": "Custom Headers",
          "buildship": {
            "index": 7,
            "sensitive": false
          }
        }
      },
      "type": "object",
      "required": [
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        "shouldAwait",
        "method"
      ]
    },
    "integrations": [],
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    "output": {
      "buildship": {},
      "properties": {
        "status": {
          "buildship": {
            "index": 0
          },
          "type": "number",
          "description": "The HTTP status of the API response",
          "title": "Status"
        },
        "data": {
          "buildship": {
            "index": 1
          },
          "title": "Data",
          "type": "object",
          "description": "The data object from the API response"
        }
      },
      "type": "object"
    },
    "isCollapsed": false,
    "type": "script",
    "values": {
      "method": "GET",
      "url": "https://your-subdomain.zendesk.com/api/v2/ticket_fields.json",
      "authorization": {
        "_$expression_": "`Bearer ${(await getSecret(\"ANONYMIZED_SECRET\"))}`",
        "type": "javascript",
        "hasErrors": false
      },
      "queryParams": {},
      "body": {},
      "contentType": "application/json",
      "shouldAwait": true,
      "customHeaders": {
        "Content-Type": "application/json"
      }
    }
  }
]
{
  "subflows": [
    {
      "flow": [
        {
          "id": 176,
          "module": "http:ActionSendDataBasicAuth",
          "version": 3,
          "parameters": {
            "key": "ANONYMIZED_CREDENTIALS",
            "handleErrors": false,
            "useNewZLibDeCompress": true
          },
          "mapper": {
            "ca": "",
            "qs": [],
            "url": "https://your-subdomain.zendesk.com/api/v2/ticket_fields.json",
            "data": "",
            "gzip": true,
            "method": "get",
            "headers": [
              {
                "name": "Content-Type",
                "value": "application/json"
              },
              {
                "name": "Authorization",
                "value": "Bearer {{ANONYMIZED_TOKEN}}"
              }
            ],
            "timeout": "",
            "useMtls": false,
            "bodyType": "raw",
            "contentType": "application/json",
            "serializeUrl": false,
            "shareCookies": false,
            "parseResponse": true,
            "followRedirect": true,
            "useQuerystring": false,
            "followAllRedirects": false,
            "rejectUnauthorized": true
          },
          "metadata": {
            "designer": {
              "x": 300,
              "y": 300,
              "name": "List Ticket Fields in Zendesk"
            },
            "restore": {
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                "qs": {
                  "mode": "chose",
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                "method": {
                  "mode": "chose",
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                  ]
                },
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                }
              },
              "parameters": {
                "key": {
                  "label": "ANONYMIZED_CREDENTIALS"
                }
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              {
                "name": "key",
                "type": "keychain:basicauth",
                "label": "Credentials",
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              },
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                "name": "handleErrors",
                "type": "boolean",
                "label": "Evaluate all states as errors (except for 2xx and 3xx )",
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                "type": "hidden"
              }
            ],
            "expect": [
              {
                "name": "url",
                "type": "url",
                "label": "URL",
                "required": true
              },
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                "name": "serializeUrl",
                "type": "boolean",
                "label": "Serialize URL",
                "required": true
              },
              {
                "name": "method",
                "type": "select",
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                    "type": "text",
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                "type": "array",
                "label": "Query String"
              },
              {
                "name": "bodyType",
                "type": "select",
                "label": "Body type",
                "validate": {
                  "enum": [
                    "raw",
                    "x_www_form_urlencoded",
                    "multipart_form_data"
                  ]
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              },
              {
                "name": "parseResponse",
                "type": "boolean",
                "label": "Parse response",
                "required": true
              },
              {
                "name": "contentType",
                "type": "select",
                "label": "Content type",
                "validate": {
                  "enum": [
                    "text/plain",
                    "application/json",
                    "application/xml",
                    "text/xml",
                    "text/html",
                    "custom"
                  ]
                }
              },
              {
                "name": "data",
                "type": "buffer",
                "label": "Request content"
              }
            ]
          }
        }
      ]
    }
  ],
  "metadata": {
    "version": 1
  }
}

🔗 Related Zendesk Nodes

💬 Add Comment to Zendesk Ticket
Adds a public or internal comment to an existing ticket in Zendesk Support.
🎫 Assign Ticket in Zendesk
Assigns a ticket to a specific agent or group in Zendesk.
🎫 Close Ticket in Zendesk
Closes a ticket in Zendesk by setting its status to 'closed'. Optionally adds a closing comment.
🏢 Create Organization in Zendesk
Creates a new organization in Zendesk Support with name, domain names, and optional details.
🎫 Create Ticket in Zendesk
Creates a new support ticket in Zendesk with subject, description, priority, and requester information.
👤 Create User in Zendesk
Creates a new user in Zendesk Support with name, email, and optional role and organization.
← Browse all nodes