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🎫

Assign Ticket in Zendesk

n8n-nodes-base.httpRequest

Assigns a ticket to a specific agent or group in Zendesk.

zendesk ticket assign agent group support helpdesk
App Zendesk
Category api integration
Version 1.0.0
Author Community
Credentials HTTP Header Auth (API Token)

💡 Use Cases

📚 API Documentation

Reference documentation for this API endpoint:

🔗 https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket ↗

📋 Node Configuration

{
  "nodes": [
    {
      "parameters": {
        "content": "## 🎫 Assign Ticket in Zendesk\n\n**Usage:**\nAssigns a ticket to an agent and/or group.\n\n**Required Input:**\n- `ticketId`: The ID of the ticket to assign\n\n**Optional Fields (at least one required):**\n- `assigneeId`: ID of the agent to assign\n- `groupId`: ID of the group to assign\n\n**Setup:**\n1. Configure HTTP Header Auth credentials\n2. Replace `your-subdomain` with your Zendesk subdomain\n3. Pass ticketId and assigneeId/groupId in incoming data\n\n**Output:**\nReturns the updated ticket object with new assignment.",
        "height": 238,
        "width": 389,
        "color": 4
      },
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        96,
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      ],
      "typeVersion": 1,
      "id": "zendesk-assign-ticket-sticky",
      "name": "Sticky Note"
    },
    {
      "parameters": {
        "method": "PUT",
        "url": "=https://your-subdomain.zendesk.com/api/v2/tickets/{{ $json.ticketId }}.json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\n  \"ticket\": {\n    \"assignee_id\": {{ $json.assigneeId || 'null' }},\n    \"group_id\": {{ $json.groupId || 'null' }}\n  }\n}",
        "options": {}
      },
      "id": "zendesk-assign-ticket-node",
      "name": "Assign Ticket in Zendesk",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.1,
      "position": [
        368,
        400
      ],
      "credentials": {
        "httpHeaderAuth": {
          "id": "zendesk-auth",
          "name": "Zendesk API Auth"
        }
      }
    }
  ],
  "connections": {},
  "pinData": {},
  "meta": {
    "templateCredsSetupCompleted": true,
    "instanceId": "zendesk-flowkit-template"
  }
}
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      "icon": {
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        "type": "SVG"
      },
      "description": "## 🎫 Assign Ticket in Zendesk  **Usage:**"
    },
    "label": "Assign Ticket in Zendesk",
    "dependencies": {
      "node-fetch": "3.3.2"
    },
    "script": "import fetch from \"node-fetch\";\nexport default async function apiCall({\n    url,\n    method,\n    contentType,\n    authorization,\n    body,\n    shouldAwait,\n    queryParams,\n    customHeaders\n}: NodeInputs, {\n    logging\n}: NodeScriptOptions) : NodeOutput  {\n    const headers = {\n        \"Content-Type\": contentType,\n        ...customHeaders\n    };\n    if (authorization) headers[\"Authorization\"] = authorization;\n\n    let queryParamsString = '';\n    if (queryParams) {\n        queryParamsString = '?' + new URLSearchParams(queryParams).toString();\n    }\n\n    const fetchOptions = {\n        method,\n        headers\n    };\n\n    if (method !== 'GET') {\n        fetchOptions.body = JSON.stringify(body);\n    }\n\n    const fetchPromise = fetch(url + queryParamsString, fetchOptions);\n\n    if (!shouldAwait) {\n        return {\n            data: null\n        };\n    }\n\n    const response = await fetchPromise;\n    const data = await response.json();\n    return {\n        status: response.status,\n        data\n    };\n}",
    "inputs": {
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          "type": "string",
          "description": "The HTTP method to use for the API call",
          "enum": [
            "GET",
            "POST",
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          "buildship": {
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                "value": "PATCH"
              }
            ],
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            "sensitive": false
          }
        },
        "url": {
          "description": "The URL of the API endpoint",
          "title": "URL",
          "type": "string",
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            "index": 1
          }
        },
        "authorization": {
          "description": "The authorization header for the API call, if required (e.g., Bearer or Basic token)",
          "type": "string",
          "title": "Authorization",
          "buildship": {
            "sensitive": true,
            "index": 2
          }
        },
        "queryParams": {
          "default": {},
          "description": "The query parameters for the API call",
          "type": "object",
          "title": "Query Parameters",
          "buildship": {
            "index": 3,
            "sensitive": false
          }
        },
        "body": {
          "type": "object",
          "buildship": {
            "index": 4
          },
          "description": "The body to send with the API call",
          "title": "Body"
        },
        "contentType": {
          "enum": [
            "application/json",
            "application/x-www-form-urlencoded",
            "multipart/form-data",
            "text/plain"
          ],
          "description": "The content type of the API call",
          "title": "Content Type",
          "buildship": {
            "index": 5,
            "options": [
              {
                "label": "application/json",
                "value": "application/json"
              },
              {
                "value": "application/x-www-form-urlencoded",
                "label": "application/x-www-form-urlencoded"
              },
              {
                "label": "multipart/form-data",
                "value": "multipart/form-data"
              },
              {
                "label": "text/plain",
                "value": "text/plain"
              }
            ]
          },
          "type": "string"
        },
        "shouldAwait": {
          "description": "Whether to wait for the request to complete or not",
          "title": "Await?",
          "type": "boolean",
          "buildship": {
            "sensitive": false,
            "index": 6
          }
        },
        "customHeaders": {
          "type": "object",
          "description": "Additional custom headers for the API call",
          "title": "Custom Headers",
          "buildship": {
            "index": 7,
            "sensitive": false
          }
        }
      },
      "type": "object",
      "required": [
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        "shouldAwait",
        "method"
      ]
    },
    "integrations": [],
    "name": "API Call Node",
    "output": {
      "buildship": {},
      "properties": {
        "status": {
          "buildship": {
            "index": 0
          },
          "type": "number",
          "description": "The HTTP status of the API response",
          "title": "Status"
        },
        "data": {
          "buildship": {
            "index": 1
          },
          "title": "Data",
          "type": "object",
          "description": "The data object from the API response"
        }
      },
      "type": "object"
    },
    "isCollapsed": false,
    "type": "script",
    "values": {
      "method": "PUT",
      "url": {
        "_$expression_": "`https://your-subdomain.zendesk.com/api/v2/tickets/${ctx?.[\"root\"]?.[\"inputs\"]?.[\"body\"].ticketId}.json`",
        "type": "javascript",
        "hasErrors": false
      },
      "authorization": {
        "_$expression_": "`Bearer ${(await getSecret(\"ANONYMIZED_SECRET\"))}`",
        "type": "javascript",
        "hasErrors": false
      },
      "queryParams": {},
      "body": {
        "_$expression_": "{\n  \"ticket\": {\n    \"assignee_id\": {{ $json.assigneeId || 'null' }},\n    \"group_id\": {{ $json.groupId || 'null' }}\n  }\n}",
        "type": "javascript",
        "hasErrors": false
      },
      "contentType": "application/json",
      "shouldAwait": true,
      "customHeaders": {
        "Content-Type": "application/json"
      }
    }
  }
]
{
  "subflows": [
    {
      "flow": [
        {
          "id": 598,
          "module": "http:ActionSendDataBasicAuth",
          "version": 3,
          "parameters": {
            "key": "ANONYMIZED_CREDENTIALS",
            "handleErrors": false,
            "useNewZLibDeCompress": true
          },
          "mapper": {
            "ca": "",
            "qs": [],
            "url": "https://your-subdomain.zendesk.com/api/v2/tickets/{{1.ticketId}}.json",
            "data": "{\n  \"ticket\": {\n    \"assignee_id\": {{ $json.assigneeId || 'null' }},\n    \"group_id\": {{ $json.groupId || 'null' }}\n  }\n}",
            "gzip": true,
            "method": "put",
            "headers": [
              {
                "name": "Content-Type",
                "value": "application/json"
              },
              {
                "name": "Authorization",
                "value": "Bearer {{ANONYMIZED_TOKEN}}"
              }
            ],
            "timeout": "",
            "useMtls": false,
            "bodyType": "raw",
            "contentType": "application/json",
            "serializeUrl": false,
            "shareCookies": false,
            "parseResponse": true,
            "followRedirect": true,
            "useQuerystring": false,
            "followAllRedirects": false,
            "rejectUnauthorized": true
          },
          "metadata": {
            "designer": {
              "x": 300,
              "y": 300,
              "name": "Assign Ticket in Zendesk"
            },
            "restore": {
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                "qs": {
                  "mode": "chose",
                  "items": []
                },
                "method": {
                  "mode": "chose",
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                },
                "headers": {
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                  ]
                },
                "bodyType": {
                  "label": "Raw"
                },
                "contentType": {
                  "label": "JSON (application/json)"
                }
              },
              "parameters": {
                "key": {
                  "label": "ANONYMIZED_CREDENTIALS"
                }
              }
            },
            "parameters": [
              {
                "name": "key",
                "type": "keychain:basicauth",
                "label": "Credentials",
                "required": true
              },
              {
                "name": "handleErrors",
                "type": "boolean",
                "label": "Evaluate all states as errors (except for 2xx and 3xx )",
                "required": true
              },
              {
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            ],
            "expect": [
              {
                "name": "url",
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                "label": "URL",
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                "name": "serializeUrl",
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                "label": "Serialize URL",
                "required": true
              },
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                "name": "method",
                "type": "select",
                "label": "Method",
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              {
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                    "type": "text",
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                ],
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                  }
                ],
                "type": "array",
                "label": "Query String"
              },
              {
                "name": "bodyType",
                "type": "select",
                "label": "Body type",
                "validate": {
                  "enum": [
                    "raw",
                    "x_www_form_urlencoded",
                    "multipart_form_data"
                  ]
                }
              },
              {
                "name": "parseResponse",
                "type": "boolean",
                "label": "Parse response",
                "required": true
              },
              {
                "name": "contentType",
                "type": "select",
                "label": "Content type",
                "validate": {
                  "enum": [
                    "text/plain",
                    "application/json",
                    "application/xml",
                    "text/xml",
                    "text/html",
                    "custom"
                  ]
                }
              },
              {
                "name": "data",
                "type": "buffer",
                "label": "Request content"
              }
            ]
          }
        }
      ]
    }
  ],
  "metadata": {
    "version": 1
  }
}

🔗 Related Zendesk Nodes

💬 Add Comment to Zendesk Ticket
Adds a public or internal comment to an existing ticket in Zendesk Support.
🎫 Close Ticket in Zendesk
Closes a ticket in Zendesk by setting its status to 'closed'. Optionally adds a closing comment.
🏢 Create Organization in Zendesk
Creates a new organization in Zendesk Support with name, domain names, and optional details.
🎫 Create Ticket in Zendesk
Creates a new support ticket in Zendesk with subject, description, priority, and requester information.
👤 Create User in Zendesk
Creates a new user in Zendesk Support with name, email, and optional role and organization.
🏢 Delete Organization from Zendesk
Deletes an organization from Zendesk by organization ID.
← Browse all nodes